NEMA offers free shipment on all products over $100 and to all countries that can be selected when choosing the shipping address.

In case the order that has been shipped , is missing, went missing, or in case the buyer claims that he/she did not receive the order (despite information such as the track & trace data / carrier information, indicating otherwise), the complaint procedure of the carrier will be started and the outcome of this procedure will be awaited, before any refund or re-shipment shall take place. The buyer will fully cooperate with the complaint procedure of the carrier.

In case of a shipment that went missing as the result of an error by the carrier (and after the complaint procedure of the carrier has been completed), we will try to re-ship the ordered product.